FAQ
Please DO NOT send us a copy of a design from another site. We respect the copyright of all designers, each of whom work very hard to create their designs. While we value each and everyone of our customers and would hate to see you leave, if you love a design you find elsewhere, please order from the designer who created it. We cannot copy a design created by anyone else.Copyright infringement is against the law!
We will also vigorously pursue anyone who violates our copyright.
Can I see a proof of my design?
Yes, you will receive a proof of your design within 2 business days. You may request up to 2 sets of revisions to your initial proof at no additional cost (correction of mistakes made by us does not constitute a revision). Additional requests for revisions will be accommodated but may be subject to a further design fee. Please review your proof carefully. Your order will not go to print until we have confirmation of your approval.
What happens once my proof is approved?
Orders are printed and shipped within 2 business days following proof approval unless otherwise advised. Orders received after 5pm on weekends or on public holidays will be processed on the next business day. Orders will not be printed until full payment has been received.
What are your photo requirements?
This is extremely important question. We require full sized images directly from your digital camera. Please don’t edit, crop or change the colour in any way. The resolution must be 300 dpi or greater. The higher the resolution, the better the end result. The print quality of your card is determined by the resolution of the image you provide to us. If the image resolution is too low, the image size and quality is greatly reduced and you may not be happy with the finished product. If you are unsure as to the suitability of your image, please email it to us and we will advise whether it will work for the design.
Can you remove red-eye, blemishes or other distractions that should not be in the photo? We can remove red-eye. Other elements will be addressed individually and corrected where possible. Please review our photo tips.
Can you create a design for an occasion not listed on your site?
Definitely!
What type of paper will my cards be printed on?
Photo cards are printed on Professional Archive Photo paper. You have the option of choosing 4x6 or 5x7 in either matte or glossy finish.
What forms of payment do you accept?
We currently accept debit and all major credit cards via PayPal as well money orders made payable to Every Moment Matters. Charges on your credit card and bank statement will appear as EVERYMOMENT.
Is my personal information protected?
Yes, we will not share your personal information with other companies, corporations or individuals. We may from time to time use your information to keep you informed of any special offers, however if you wish to be removed from our mailing list there is an opt-out link on every communication.